Find the answers to all of our most frequently asked questions.

How do I get started?

You can book and move in directly through our website, or contact us to receive a secure link via SMS or email. Once your payment is processed and ID verified, we’ll send your access PIN and a map of your unit location. Just bring your own padlock and you're ready to move in.

What can’t I put into storage?

Items such as flammable, dangerous, illegal, perishable or environmentally hazardous goods are not permitted in storage.

Do I need insurance?

We recommend insuring your goods while in storage. Most insurers can extend your existing policy to cover stored items—just let them know you're storing with us.

How secure is my space?

Each space is secured with your own padlock, meaning only you have access. Our facility is fully fenced, with PIN-controlled gate access and 24/7 camera surveillance for added peace of mind.

Is there a minimum storage period?

We have a one-month minimum charge, but you're free to store for a shorter time if needed. Just give us 14 days’ notice when you plan to move out.

How do I pay?

Payments are billed monthly in advance via automatic debit from your credit card or bank account. A one-month bond is required and refunded when your unit is left clean and empty.